Mercure Hurghada Hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 595 reviews

Best price
guarantee
Mercure Hurghada Hotel - Image 1
Mercure Hurghada Hotel - Image 2
Mercure Hurghada Hotel - Image 3
Mercure Hurghada Hotel - Image 4
Safaga road km 12, 0 HURGHADA, Egypt

Description

Hotel extras

  • Free car park

  • Family rooms

  • Outdoor swimming pool

  • Free WiFi. At reception

Our accommodation(s)

Hotel location

Mercure Hurghada Hotel

Safaga road km 12
0 HURGHADA
Egypt

GPS:27.132575, 33.828042

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  595 reviews

TripAdvisor Rating  4.6/5  8,104 reviews

Good return visit shame about the renovations but they have to do it sometime

TripAdvisor rating 5.0/5

55pennyc TripAdvisor review

Pool bar service is fabulous hussein was brilliant restaurant was good too animation staff were good as well very clean excellent service

Dear Valued Guest, Thank you for your kind feedback regarding your recent stay. We appreciate your understanding of the ongoing renovations, and we are pleased to hear that you enjoyed the pool bar service and the efforts of our staff. Your positive comments inspire us to maintain our high standards. Kind Regards Bassant Saad Guest Experience Manager

Thanks for this great journey

TripAdvisor rating 5.0/5

Habiba Mohammed M TripAdvisor review

Very good hotel..like the view very much..food is good..clean is good..animation team is very friendly and make good vibes

Dear Habiba Mohammed M, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the view, the food, and the friendly atmosphere created by our animation team. Your feedback is greatly appreciated. Best regards, Bassant Saad Guest Experience Manager

Very good

TripAdvisor rating 4.0/5

Rasmus L TripAdvisor review

Haithm, beautiful hotel, with friendly and helpful staffs and crew. Nice food aswell.

Dear Rasmus L, Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you enjoyed our beautiful facilities, friendly staff, and the dining experience. Your feedback motivates us to continue providing exceptional service. Best regards, Bassant Saad Guest Experience Manager

Good

TripAdvisor rating 5.0/5

Global57931270105 TripAdvisor review

The hotel is amazing reception team is very helpful Hisham is always help and smiling so thank you Hisham for giving good room. The room is clean and awesome beach and staff is friendly so thank you mercure

Dear Valued Guest, Thank you for your kind words regarding our reception team and the overall experience at our hotel. We are delighted to hear that you enjoyed the clean room, the beautiful beach, and the friendly service. Your appreciation for Hisham will certainly be shared with him. Kind Regards Bassant Saad Guest Experience Manager

Customer review rating 4.0/5

Esraa A. E. W. Couples - Confirmed reviews ALL

My overall experience at the hotel was truly nice, and we enjoyed our stay very much. The atmosphere was pleasant, and most of the staff were friendly, welcoming, and supportive, which made our honeymoon special and memorable. My husband and I stayed for 15 days, and overall we felt comfortable and well taken care of. I would like to start by thanking the reception team, especially Mr. Omar Gouda. He was very professional, always smiling, and extremely welcoming. The check-in process was handled smoothly and very quickly, which gave us a great first impression from the moment we arrived. Regarding Food & Beverage, I would like to extend special thanks to Mr. Hamada Azzo, who is a very good manager and clearly does his best to ensure guest satisfaction. His presence and attitude made a positive difference, and it was clear that he genuinely tries to make every guest happy. The teams at the Italian Restaurant and Oriental Restaurant were also excellent. The staff were kind, attentive, and very helpful, especially Mr. Abdelatief, Omar, Mohamed, and Samir. Their service was always polite and friendly, and they made dining a pleasant experience. A very special thank you goes to the chefs. Chef Mahmoud Suleiman, the Italian chef, delivered great quality and taste, and Chef Abdelmohaymen, the Oriental chef, also did an excellent job. The effort and care put into the food were appreciated, and it showed clearly in the overall dining experience. Special thanks as well to the chef who prepared the bread. I would also like to thank the Animation Team, especially Saif, for the positive energy and enjoyable activities. Their friendliness and effort added a great atmosphere to the stay. Housekeeping service was another strong point. The housekeeping staff member assigned to us was very kind, respectful, and professional, always ensuring the room was clean and comfortable. I would also like to thank Shaban from dry cleaning for his helpfulness and good service. The only feedback I would like to share for improvement relates to the sales representatives for the spa, safari, and activity services (Fun & Fly). During our entire 15-day stay, they approached almost every umbrella and guest around us but never approached my husband and me. As Egyptians, this made us feel unintentionally excluded. I am not complaining—this is purely constructive feedback—but I believe these sales staff should be better supervised to ensure equal and respectful treatment for all guests, regardless of nationality. In addition, while the overall food experience was good, the poolside snacks could be improved, and sometimes the buffet could be more flavorful. In conclusion, our stay was enjoyable, and many staff members truly deserve recognition for their professionalism, kindness, and hard work. With a bit more attention to equality in guest interaction and minor food improvements, this hotel can deliver an even better experience.

Dear Esraa Abdelwahab, Thank you for your thoughtful and detailed review regarding your recent stay at Mercure Hurghada Hotel. We are delighted to hear that you had a pleasant overall experience and that our staff, particularly Mr. Omar Gouda and Mr. Hamada Azzo, contributed positively to your honeymoon. Your acknowledgment of our team members and chefs is greatly appreciated, as their dedication to guest satisfaction is indeed commendable. We also value your constructive feedback regarding the interactions with our sales representatives and will ensure this is reviewed to foster a more inclusive environment for all guests. Furthermore, we appreciate your suggestions regarding the poolside snacks and buffet offerings, as we continuously strive to enhance our culinary experiences. It is rewarding to know that you enjoyed your stay with us, and we appreciate your insights which will aid us in improving our services. We hope to welcome you back in the future for another memorable stay. Best regards, Bassant Saad Guest Experience Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 855 reviews 9.1/10 Location
  • 1,759 reviews 8.2/10 Room
  • 3,518 reviews 9.3/10 Service
  • 181 reviews 5.7/10 WiFi
  • 1,045 reviews 8.9/10 Cleanliness
  • 963 reviews 8.6/10 Amenities
  • 339 reviews 8.4/10 Bar
  • 125 reviews 8.5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Hurghada